Reporting to: Country Manager

Our Purpose:

At Watu Africa, we empower entrepreneurs.

WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa’s fastest-growing Asset Finance company, we see the continent’s bright and prosperous future and want to be part of the team transforming it into reality. Our vision is to provide asset financing services for mobility assets (motorcycles, three-wheelers, and vehicles) and phones to ambitious individuals who believe that, when provided with the right tools, they can fulfill their dreams as entrepreneurs and prosper in life while supporting the needs of their families and community. We, therefore, have a commitment to Empower Entrepreneurs by providing the means needed to move and improve in their lives.

What you will do:

• Develop and implement annual and approved departmental plans in line with the company strategy and annual plans.
• Foster a good working relationship between Insurance partners and other cross functional departments enabling re-alignment and support in claims operations.
•  Monitor claims operations performance and resolve any issues through quarterly review meetings with insurance partners.
• Monitor and report, on a weekly basis, claims approvals and settlement status for all claims sent to the underwriter.
• Guide the business on any related policy changes in the insurance industry.
• Lead a team of insurance officers and carry out quarterly review meetings for guidance, support and developing action plans.
• Review and approve clients qualifying to benefit from Insurance Customer loyalty program.
• Act as a representative of the business on various insurance forums

What we are looking for:

• Bachelor’s degree or Diploma in Actuarial Science, Insurance, or a relevant field
• At least 5 years of experience in insurance with minimum 2 years’ experience in claims management
• Certificate of proficiency in insurance will be an added advantage
• Solid understanding of insurance regulations
• You are passionate about our mission to empower entrepreneurs