Operations Analyst II - Spark Trust and Safety (REMOTE)

  • Full-time

Company Description

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience, and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Job Description

  • Assists in designing project plans; organizing project timelines and deliverables; facilitates meetings involving stakeholder teams to analyze, plan, and implements project initiatives; recommends appropriate operational processes; develops and managing project requests and timelines by establishing project requirements; communicates project status, details, timelines, and available resources; plans and executes resource allocation; finalize, approve, and deliver projects; take corrective action as necessary to drive project results; communicates project plans and deliverables to key stakeholders; identify root causes and developing potential solutions for initiatives; and making recommendations based on data and observation.
  • Develops and improve existing operational tools, reports, and customer-facing functionality by providing direction and input on project business and functional requirements; provide subject matter expertise; develops requirements; provides solutions for complex problems that span multiple businesses, functions and/or time frames with new or existing tools; and partner cross-functionally with product management, merchandising, engineering, and other groups to drive projects.
  • Aids in the implementation of operations strategies by providing guidance on proposed projects; develops and implements scorecards and other tracking mechanisms; responds to requests for recurring and ad hoc reports; compiles and analyze data; and reviews solution outcomes.
  • Implements operational best practices that can be scaled as the business grows and develops by developing mechanisms and tools to roll out these best practices.
  • Demonstrate up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; support and align efforts to meet customer and business needs; and building commitment for perspectives and rationales.
  • Provides and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identify business needs; determine and carrying out necessary processes and practices; monitor progress and results; recognize and capitalizing on improvement opportunities; and adapt to competing demands, organizational changes, and new responsibilities.
  • Models' compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; use the Open Door Policy; and demonstrate and assisting others with how to apply these in executing business processes and practices. 

Qualifications

Minimum Qualifications:

  • Bachelor’s degree in business administration, Engineering, Operations, or related field

OR

  • 2 years’ experience in operations, project management, or related area.

Well-versed with the following software, tools, and programming languages:

  • SQL
  • Tableau
  • Python (NumPy, Pandas, Scikit-Learn, Seaborn, Matplotlib)
  • R
  • Power BI
  • Excel (VBA, Solver)
  • Microsoft Office Suite
  • Amazon Web Services (AWS)
  • Google Analytics (GA4)
  • Salesforce
  • Jira
  • Scrum Methodologies

Preferred Qualifications:

  • Masters, Masters: Operations Management
  • Project Management - Project Management Professional - Certification

Additional Information

  • Competitive compensation package.
  • Opportunities for advancement and career growth.
  • Friendly and supportive work environment.
  • On-the-job training provided.
  • Health and wellness benefits (if applicable).
  • This is a REMOTE position and relocation is not necessary.

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