Wall Street Vietnam is the World leader of English belongs to Pearson Group. Currently we have (04) four centers in Ho Chi Minh City and will continue to expand to end of year.

Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management.

We Provide:

• A unique, excellent product to sell
  
• Dedicated marketing and service team
• Professional development and training
• A fun and professional working environment
• Option to transfer between our training centers and to progress into senior positions

Joining us as a WSE Service Manager will give you the privilege of leading the delivery of service, experience, success and satisfaction for the 1,000 Students in your Center, The ambassador and leader of educational excellence, you’ll be responsible for leading and managing the Service team comprised of Teachers, Personal Tutors and Receptionists, ensuring that they provide a consistent premium experience to your Students. 

You spend much of your time overseeing each function’s activities, according to Standard Operating Procedures and will suggest improvement opportunities when possible to ensure that levels of service always exceed expectation.

This ultimately leads to the strengthening of the Wall Street English brand and brings stability to the overall business through renewals and referrals. Part of achieving this will require you working in synergy with your Center Director and sales team on promoting internal sales from renewal of student contracts and friend and family referrals from current students.

This is a unique and enriching opportunity that will require absolute passion as you coach and train your team to contribute towards changing student’s future and building company success in Vietnam.

Responsibility:

• Leading the Service team by acting as coach, mentor and role model. 

• Creating an environment where students and alumni are inspired and motivated to engage with English in-center, online and in real-life

• Managing day-to-day Service and guaranteeing smooth operations, ensuring delivery of a premium educational experience to Students

• Ensuring that Standard Operating Procedure is followed at all times to ensure global brand consistency 

• Partnering with the Centre Director to create a strong link between the Service Team and Sales Team

• Working with Human Resources to manage recruitment activities and ensure people development strategies to support continuous development, retention and premium results are in place

• Working with the Corporate Sales Team and ensuring Corporate Students have the same learning experience whether in-center or offsite in company locations by managing these courses.

• Tracking, analyzing and report Center Service performance and providing solutions for improvement areas, ensuring that student satisfaction and learning levels exceed expected benchmarks

• Driving engagement of staff, students and alumni in complementary informal learning communities using digital tools, social media and in-center promotion and by managing monthly Social Club Calendar

• Implement new products and systems when required and maintaining the Center’s image and IT assets

• Managing the upkeep of their centers and ensuring that they are kept in top form

• Delivering advising sessions and doing level checks

• Regularly observing, giving feedback to and evaluating both new and regular staff

Key challenges:

• Ensuring a consistently premium online and offline Service and learning experience 

• Ensuring Student learning is guaranteed 

• Meeting challenging targets regarding Student Success and internal sales

• Ensuring Staff and Students trust the Wall Street English method to guarantee learning

• Leading, motivating and developing a team of people from diverse backgrounds and skills levels

• Together with the Center Director ensuring there is coordination and teamwork across the Sales and Service departments

• Planning and prioritize to ensure both short term and long term Center goals are achieved

Essential Skills/Requirements:

• Native speaker of English

• University degree

• CELTA or equivalent certificate in TEFL

• Two years teaching experience (preferred)

• Team leadership experience, ability to lead, motivate and develop a team

• Excellent interpersonal skills—patient, responsible, and empathetic

• Inspiring and supportive to staff and Students

• Target driven

• Passionate about training, teaching and coaching

• Driven to succeed

Preferred Skills/Requirements:

• Experience having lived in different countries, ideally as an English Teacher or Director of Studies

• Wall Street English experience as an English Language Teacher is a distinct advantage

• Commercial or sales experience an advantage

What we offer: 

• Competitive salary

• Full support with relocation to ensure the smoothest possible integration

• Visa costs and administration 

• Annual Bonus incentive scheme

• Monthly bonus scheme

• Ample career opportunities both nationally and internationally 

• Access to world-class learning and development 

• Wall Street experience would be an added advantage.

• Able to work in the local country.

• Flexibility will be required in order to meet center requirements.

Working Pattern: 

• 5-6 days per week 

• 40-50 hours per week – as needed by center

• Schedule falls on both weekdays and weekends and both mornings and nights

• Travel between centers and Head Office will be limited but at times necessary