Why you should join our Woof Pack…

Because you want more. We’re not like other call centers where you’re just an answering machine. You will employ critical thinking, compassion and loads of personality to provide an exceptional customer service experience.

Because you can make a difference. Wag! has evolved into a dynamic brand that is recognized as the clear leader in the industry, but we’re never done improving and we want your input!

Because, benefits. Wag! will take care of you with paid vacation, 401k, full health, dental and vision. We truly value our team members so your benefits start on the first of the month after your hire date!

Because, growing is good. Wag! is expanding rapidly to meet the demands of our Walkers and Owners. That means we are looking for people ready for a challenge. We’re looking for those who want to grow with us and step up to the next level.

Because we're happy. Check out our reviews. Leadership that fosters personal growth, world class training, progressive management, casual dress code, free snacks...and, of course, office dogs!

Wag! is excited to be opening our newest call center...right here in Phoenix!  If you've been looking for a truly unique opportunity where you can grow a career and help shape the future of an organization, this could be the start of something amazing!

As a Customer Care team member, you’ll provide top notch support to both Walkers and Owners as Wag! continues to grow.

Location: Southeast Phoenix (Just off Highway 10 & Ray Road)

Status: Full-time

Schedule: Our campus is open from 6:00 am - 10:30 pm **Our team works a set schedule of 5 days each week. We are currently looking for team members for all shifts.

About Us

At Wag! we're crazy about dogs and the people who love them, and everything we do is intended to bring them joy and keep them safe. Our company was founded in 2015 and born from a love of dogs and an entrepreneurial spirit to help make pet parenthood just a little bit easier, so dogs and their humans can share a life full of joyful moments.

We invented on-demand dog walking by connecting an already passionate community of local dog walkers with pet parents. Launching in Los Angeles in 2015, Wag! services are now available in 43 states and more than 100 cities nationwide. Our walkers and sitters are vetted and pass a robust screening process—and our services are bonded and insured. We know your dogs are members of your family and taking care of them is the highest honor you can give Wag! walkers and sitters.

Wag! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, color, age, or any other protected characteristics.

To be considered, candidates will need to meet all of the following qualifications:

• Demonstrate a stable work history

• Have at least 1 year of call center experience 

• Have at least 2 years of customer service experience

• Have at least 1 year of escalations or retention experience

• Exceptional computer skills & experience working in a high-tech environment

• Outstanding communication skills, both verbal & written

• Have a true passion for consistently exceeding customer expectations

• A friendly and professional demeanor

• A high attention to detail

• The ability to multi-task and stay organized

• Critical thinking and problem solving skills

• Ability to work quickly under pressure & easily adapt to new policies and procedures

Benefits and perks include:

• Medical, dental and vision starting on the first of the month after your hire date!

• Paid time off, retirement planning

• Free snacks in office

• Partnership discounts

• Dog friendly office!