Vice President, Operations Leader – Johannesburg

Role Summary/Purpose

The VP for Services will be responsible for the P&L and execution of service obligations for locomotive service agreements across South Africa, Guinea, Mozambique, Angola & Liberia. This is a $150M annual turnover business.

Essential Responsibilities

• Achieve business financial targets, responsible for the revenue, profitability and cash collection for region contracts. 
• Participate in development and lead the execution of the Services
  growth strategy for SSA
• Assure timely resolution of customer issues and customer satisfaction
• Responsible for building strong long-term relationships with
  key customers and industry stakeholders within SSA.
• Lead complete field resource management
  efforts.
• Support all operations and maintenance operational processes.
• Provide accurate and timely information to assigned personnel
  regarding salary planning, performance appraisals, career coaching and disciplinary action as
  required.
• Lead efforts to ensure customer service excellence for assigned
  customers.
• Lead service engineering to accomplish effective support of region customer
  service objectives.
• Manage cost control, quality, and operations-oriented customer
  communications.
• Implement Operation Safety Policy Instructions, conduct field work in
  compliance with local EHS policies and applicable regulations and encourage good employee safety
  practices.
• Participate and lead business Lean processes.
• Interface regularly with
  commercial team to review the progress of growth initiatives and participate in the
  development of new service offerings.

Qualifications/Requirements

• Bachelor’s degree in engineering from an accredited university or college. 
• Minimum of 5 years P&L leadership experience
• Experience in people leadership roles covering multiple countries across the SSA region.
• Fluent in English language (writing, reading, speaking, listening). 
• Demonstrated experience in a matrix international organization

Desired Characteristics

• Business and finance acumen.
• MBA degree.
• Strong oral and written communication skills. 
• Strong interpersonal and leadership skills. 
• Commercial experience with government customers
• Experience in managing multi-year service agreements, Rail industry a bonus
• Demonstrated ability to analyze and resolve problems. 
• Demonstrated ability to lead programs / projects. 
• Additional language skills .. French and Portuguese an advantage.
• Established project management skills.

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