Vice President, Field Services and Maintenance Management  - CSX Account

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!

Who will you be working with?

Reporting to the Regional Vice President, Services – Americas, you will be working across multiple corporate verticals while leading a seasoned field services team that is dispersed across the Eastern United States.  

How will you make a difference?

The Services Leader will be responsible for Service Operations for Wabtec’s CSX Services Account. This role will lead all business operational aspects including developing & executing service strategy, implement change to meet customer commitments and drive growth, create programs responsive to external and customer environment, and participate in x-functional business initiatives such as Integrated Services, productivity milestones and LT service agreements.

What do we want to know about you?

• Undergraduate degree in business, science, engineering, technology or related discipline
• Minimum of 8 years of experience in field services including working with all aspects related to customer and contract management
• Minimum of 5 years of experience in leadership roles including building and leading complex and large professional teams
• Minimum of 3 years of direct management experience leading customer success functions

• Willing to work out of the CSX Services office located in Jacksonville, FL
• Must be willing and available to travel 30%+ of the time
• Ability to proficiently communicate in English
• Dynamic leadership ability and an extraordinary level of commitment towards the success of the team and account.
• A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal

Desired Characteristics

• Graduate degree in Engineering or Business Administration (MBA)
• Exceptionally strong and proven business and financial acumen
• Demonstrably strong operations background
• Extensive and successful previous experience interacting with and presenting to customers at the executive level 
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Six Sigma training or equivalent Quality training
• Strong customer service mindset
• Previous experience as a Field Service leadership experience
• Prior Contract negotiations experience
• Ability to interface and influence at all levels of the customer’s organization

What will your typical day look like?

As the CSX Services Ops Leader, you will:

• Lead service execution for the CSX Services account on materials, technical support, and fleet reliability execution efforts
• Champion issue resolution and problem solving inside of Wabtec for CSX
• Be responsible for the financial performance and overall growth of all parts, repair, and field service activities for the CSX account
• Establish and lead the services growth strategy for the account
• Participate in identifying and promoting New Product Introduction (NPI) programs to address market needs
• Work closely with the commercial team to ensure appropriate sales coverage and opportunities to achieve the services orders plan
• Responsible for the overall management duties for assigned Service Managers and Technical/Material team for the CSX account
• Provide effective leadership for assigned personnel regarding salary planning, performance appraisals, career coaching and development, and disciplinary action, as required
• Lead efforts to ensure Customer Service excellence and implement Operational Safety Policy instructions and conduct fieldwork in compliance with all applicable regulations and employee safety practices
• Ensure operational excellence in the areas of integrity, controllership, and compliance
• Leverage Productivity tools to drive Purchased Labor and Material, Variable Cost, and Base

• Assist and provide inputs for short and long-term business planning (i.e. Op Plan, STRAP)
• Work closely across the Services leadership team to investigate, analyze, and resolve customer issues in a timely manner
• All other duties as required

What about the physical demands of the job?

• Speaking and hearing
• Typing and operating a computer
• May be required to support training and/or auditing that occurs during overnight shifts 

Relocation assistance may be provided if eligibility requirements are met.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Our job titles may span more than one career level. The salary rate for this role is currently $199100-283600 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.