Member Service Representative - Temporary Full Time Position
- Full-time
Company Description
WHO WE ARE
As an electric cooperative, Hendricks Power is part of the nation's largest energy network which includes 1,000 electric cooperatives, public power districts, power supply generation and transmission cooperatives, statewide associations, regional trade and service associations, supply and manufacturing cooperatives, data processing cooperatives and employee credit unions. Electric cooperatives alone serve 32 million customers in 46 states and cover more land mass than any of the nation's single electric utilities. Electric Cooperatives are also governed by a set of Bylaws. Hendricks Power Cooperative serves more than 35,000 members throughout western central Indiana.
OUR HISTORY
Hendricks Power Cooperative celebrated its 87th anniversary in 2023. Formed in 1936, following the creation of Franklin D. Roosevelt's Rural Electrification Administration (REA), Hendricks Power Cooperative started with a small meeting of 12 people, farmers and rural residents, unable to convince the local utility, which was owned by investors, to build lines to serve them. They claimed it simply wasn't profitable to provide service to such sparsely-populated areas.
The formal construction of these rural electric lines began in the summer of 1937. On January 1, 1938, the first 122 miles of line were energized. Approximately 400 members received power to their homes and farms for the first time. The name Hendricks County Rural Electric Membership Corporation (REMC) was adopted, as the cooperative slowly grew.
Job Description
The Member Service Representative serves as an entry point for most member solutions on the telephone, in-person and electronically. This includes, but not limited to, processing member requests regarding electric service, processing various forms of payments and balancing daily transactions, and educating members on appropriate cooperative products and services. This is an exciting opportunity for anyone seeking a temporary full time employment opportunity. Standard working hours are 7:30am – 4:30pm Monday through Friday.
Qualifications
Education & Experience
- High School diploma or GED required.
- Must be at least 18 years of age or older.
- Excellent customer service experience preferred.
- Knowledge of proper cash handling preferred.
Personal & Position Qualifications
- Must demonstrate excellent written and verbal communication skills, including the ability to describe and explain complicated or sensitive information, the ability to maintain confidentiality, and strong listening skills.
- Must have the ability to maintain professional and positive attitude with high verbal contact.
- Must have the ability to work and communicate effectively with management, employees, members, and others.
- Must have the ability to prioritize, organize and manage tasks and time effectively.
- Must have the ability to perform basic mathematical calculations.
- Must have the ability to process data using computer and various software.
Additional Information
Interested and potentially qualified applicants apply at:
https://careers.smartrecruiters.com/WabashValleyPowerAlliance/hendricks-power
Must include resume and cover letter. No Phone Calls Please. Deadline to apply is January 3, 2024. If you have questions, you may email [email protected].
All your information will be kept confidential according to EEO guidelines.
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