Career Development:

-          We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development. 

Company Benefits:

-          At NineStar Connect we offer a competitive array of benefits that include 401k matching, medical and life insurance along with profit sharing and various service discounts.

Wellness:

-          We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.

Providing excellent customer service by answering questions, resolving issues, processing information, and collecting payments. This position will serve as a service agent for residential communication services along with electric, water and wastewater and telecommunications. 

ESSENTIAL DUTIES AND RESPONSIBILITES: 

• Provides customer service in person or by taking incoming calls regarding service questions or concerns along with posting in person payments and deposits. 
• Outlines service options and signs new customers up for various services along with recording and processing customer information pertaining to each individual service order.
• Works with other departments to create, process, schedule, and complete service orders for service changes, additions, or repairs.
• Completes various correspondence to customers including membership application letters, verification letters, and credit checks. 

Skill in: 

• Oral and written communication. 
• Operating various personal computer equipment such as various software programs.
• Using software such as NISC-iVUE, Microsoft Excel, Word, Outlook, and Microsoft Teams.
• Problem solving and resolution.

Ability to: 

• Professionally communicate with coworkers, customers, and vendors. 
• Pay close attention to detail.
• Work as a team player. 
• Follow oral and written instructions.
• Effectively manage time and resources.
• Handle multiple tasks in limited timelines. 

Education and Experience: 

• Highschool diploma or equivalent with at least 3 years of customer service experience.
• Telecommunication and/or Utility customer service is preferred.
• Proficiency in typing, business phone systems, and use of computers is required.

All your information will be kept confidential according to EEO guidelines.