Steuben County REMC, a member-owned electric and broadband cooperative located in Northeast Indiana, is seeking a dynamic and service-driven professional Director of Member Services to lead member engagement efforts and drive our mission of reliable, responsive, and community-focused service. This multifaceted role is ideal for a strategic thinker with a passion for energy innovation, member engagement, and commercial & industrial (C&I) account development.

About the Role:

As the Director of Member Services, you will oversee all facets of member relations, including billing support and energy programs, assisting member service operations, and marketing communications. This leadership position is responsible for ensuring our members receive top-tier service while promoting programs that enhance energy efficiency, safety, and satisfaction.

Key Responsibilities:

• Lead and assist the Member Services team to deliver exceptional service and support to our members.
• Serve as the cooperative’s Energy Advisor, providing expert guidance on energy efficiency, renewable options, and rebate programs for residential and commercial members
• Develop and implement energy efficiency programs, rebates, and load management initiatives
• Manage and grow relationships with key commercial and industrial accounts as the main liaison, supporting energy management initiatives and ensuring service reliability that supports economic growth
• Oversee commercial billing
• Collaborate with internal departments to align strategic goals and enhance the cooperative’s value to its members.
• Respond to negative member feedback, inquiries, and concerns with care and professionalism
• Oversee community outreach by representing REMC at community events, meetings, and educational forums

• Bachelor’s degree in Energy Management, Engineering, Business, Communications, or related field (or equivalent experience)
• BPI or equivalent certification
• Minimum of 5 years of experience in a cooperative or utility setting, including but not limited to utility account management or energy advising
• Familiarity with GIS, SCADA, AMI, and billing software (NISC preferred).

Benefits:

• NRECA-sponsored benefits package
• Defines benefit and 401(k) retirement programs
• Health, dental and vision insurance
• Paid holidays
• Vacation and sick time
• Salary range: Commensurate with experience.
• Plus Additional benefits

Why Steuben County REMC?

Steuben County REMC is a growing distribution Electric Cooperative providing electric and broadband internet services to more than 10,000 homes, farms and businesses in Northeast Indiana and is headquartered in Angola, Indiana. As a not-for-profit, we are committed to delivering safe, reliable electricity and meaningful member service to our community with integrity, accountability, and innovation.

The surrounding community has a wonderful school system, a four-year university, hospital and an abundant array of shopping and recreational opportunities. Our 101 lakes make our area a popular vacation destination for visitors from all across the Midwest.

How to apply:

We’re accepting applications until July 23, 2025 or until the position is filled. Interested candidates should submit your resume and cover letter to:

https://jobs.smartrecruiters.com/ni/WabashValleyPowerAlliance/afaf3e34-4062-4de6-a2cc-7210cb9ef55a-steuben-county-remc-director-of-member-services

All your information will be kept confidential according to EEO guidelines.