Hospitality Team member

  • Full-time
  • Weekly Hours: 30
  • Employment Type: Perm.
  • Rate: £13.00
  • Salaried Working Pattern: Full-time 5 Days Out of 7

Job Description

This role encompasses working any 5 of 7 days in a week, with regular weekend work. You will offer the highest standard of service, providing a positive and efficient customer experience by preparing and serving quality food and beverages, maintaining a clean work environment, and delivering excellent customer service.

Key Responsibilities

  • Ensuring the customer experience is maintained to the highest standard at all times.
  • Assisting with any kitchen, front of house and back of house cleaning duties.
  • To organise deliveries, and ensuring the fridges are stocked, using a first in, first out process.
  • Assisting with clearing tables and maintaining a clean working environment.
  • To ensure all labels and prices are correct.
  • Maintain awareness of promotions, pricing and product information.
  • To be flexible to work on tills, following the cash handling procedures, taking orders and working on the floor, serving food and drinks.
  • Follow food safety, allergen and hygiene procedures at all times.
  • Work collaboratively with colleagues to meet service targets and maintain smooth operations.
  • To attend all training and development course as requested.
  • To always represent WSH and John Lewis in a professional manner in your behaviour, appearance and knowledge.
  • To carry out any other reasonable duties as required by management.

 

 

Qualifications

Skills & Experience Required

  • Positive can-do attitude
  • Strong communication skills
  • Good organisational skills
  • Ability to work under pressure to meet business needs
  • Reliable and able to work well within a team
  • Self-motivated and proactive

Additional Information

  • Meal on shift
  • Endless tea and coffee on shift
  • Enrolment into the WSH pension scheme
  • 28 days annual leave (plus extra day for your birthday off)
  • Enhanced maternity, paternity and family friendly leave with length of service
  • Access to everyday discounts and communication portal
  • Employee Assistance Programme and qualified Mental Health First Aiders
  • Cycle to Work scheme
  • Opportunity to develop and further your career in an exciting company

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