Role: General Manager

Salary: Up to £55k

Location: London

Benefits

• 28 days holiday including bank holidays
• Your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Perkbox discounts across high street shops, holidays and cinema
• Wellbeing Hub
• Employee Assistance Programme
• Cycle to Work Scheme

The Role

Are you a commercially driven hospitality professional who loves great food, exceptional service and creating experiences people remember?

We’re looking for an experienced General Manager to lead a high-profile operation across three distinct catering outlets and an exclusive hospitality service.

This is an opportunity for a hands-on, forward-thinking leader who can bring energy and creativity to the operation while delivering strong commercial performance. You’ll lead a talented team, build trusted client relationships and constantly look for new ways to make the customer experience even better.

If you’re someone who challenges the norm, inspires people and never settles for average, we’d love to hear from you.

As General Manager, you’ll take ownership of the day-to-day operation, people, client relationships and commercial performance of the site.

You’ll lead from the front, setting high standards across food, service and hospitality while creating a positive, ambitious culture within your team.

• Lead, inspire and develop the catering and hospitality team
• Deliver exceptional food, service and customer experiences across all outlets
• Drive innovation across menus, service and customer experience
• Take ownership of budgets, financial performance and commercial targets
• Deliver and exceed agreed KPIs, SLAs, health and safety and compliance standards

We’re looking for someone with:

• Proven experience in a senior catering or hospitality management role
• A genuine passion for food, hospitality and people
• Experience managing teams and developing talent
• Excellent communication and stakeholder management skills
• A creative and forward-thinking approach to hospitality
• Experience delivering against financial targets, KPIs and SLAs
• A strong understanding of food safety, compliance and operational standards

Most importantly, you’ll be ambitious, curious and passionate about making a difference.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.