Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico Premier is an elite front-of-house team providing flexible, polished and highly professional support across Portico's client portfolio. We are seeking outstanding customer service professionals who can confidently step into different client environments and consistently deliver exceptional service from day one.

This role is ideal for individuals with experience in corporate reception, luxury hospitality, five-star hotels, premium aviation, concierge services, private members clubs, workplace experience, events or high-end retail.

Key Responsibilities

• Deliver a warm, professional welcome to visitors, clients and colleagues.
• Act as an ambassador for both Portico and our clients.
• Manage visitor registration, access control and host notifications.
• Build strong relationships with clients, stakeholders and workplace teams.
• Support meeting room bookings, hospitality services and workplace operations.
• Maintain exceptional presentation standards across front-of-house areas.
• Provide flexible support across multiple client locations as business needs require.
• Follow all security, compliance and visitor management procedures.

You'll be trusted to represent prestigious brands, deliver consistently outstanding visitor experiences and help establish Portico Premier as the benchmark for exceptional front-of-house service.

If you're passionate about creating memorable first impressions and delivering service excellence, we'd love to hear from you.

Hours: 40 hours per week, flexible shifts including weekends and bank holidays
Salary: £34,000 per annum with an increase to £35,000 upon completion of 12 months in the role.

Please note that team members are expected to travel to sites within central London.

Successful candidates will be: -

• Warm, polished and professional.
• Service-led and naturally hospitable.
• Adaptable, resilient and solution-focused.
• Discreet, trustworthy and client-focused.
• A strong team player who takes pride in delivering excellence.

Essential

• Experience in a premium customer-facing role.
• Exceptional communication and presentation skills.
• A passion for delivering outstanding customer service.
• Confidence engaging with senior stakeholders and VIP visitors.
• Strong emotional intelligence and attention to detail.
• Excellent organisational skills and ability to multitask.
• A calm, professional approach under pressure.
• Strong IT skills, including Microsoft Office and workplace systems.
• Flexibility to work across different locations.

Desirable

• Experience supporting multiple sites or locations.
• Background in professional services, financial services, luxury hospitality or premium corporate environments.
• Knowledge of visitor management, workplace technology or meeting room booking systems.
• First Aid, Fire Marshal or Health & Safety training.
• Experience supporting events, facilities or workplace coordination teams.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.