Job Purpose:

To support the efficient day-to-day operation of the catering service by delivering high standards of food preparation, service, cleanliness, and customer care. The General Assistant plays a key role in ensuring a safe, hygienic, and welcoming environment for all clients, visitors, and team members.

Key Responsibilities:

Food Preparation & Service

• Assist with basic food preparation tasks, including washing, peeling, chopping, and assembling ingredients in line with company standards
• Support chefs in preparing meals for service in a timely manner
• Serve food and beverages to customers in a professional and friendly manner
• Ensure food is presented attractively and in line with portion control guidelines
• Replenish counters, displays, and service areas as required during service periods

Customer Service

• Deliver excellent customer service at all times, maintaining a positive and approachable attitude
• Engage with customers, responding to queries and requests promptly and professionally
• Handle customer feedback appropriately, escalating concerns when necessary
• Maintain a clean, welcoming dining environment for all guests

Cleaning & Hygiene

• Maintain high standards of cleanliness and hygiene across all kitchen, service, and dining areas
• Carry out daily cleaning schedules, including equipment, surfaces, and utensils
• Ensure compliance with food safety regulations (including HACCP procedures)
• Follow all company and statutory health & safety guidelines
• Dispose of waste correctly, adhering to recycling and environmental policies

Stock Control & Organisation

• Assist with receiving, checking, and storing deliveries in line with food safety standards
• Ensure stock is rotated using FIFO (First In, First Out) principles
• Report any shortages, damages, or quality issues promptly
• Keep storage areas well organised and tidy

Health & Safety

• Follow all health and safety procedures at all times
• Use equipment safely and report faults immediately
• Maintain personal hygiene standards in line with food safety requirements
• Wear appropriate PPE and uniform as required

Teamwork & Communication

• Work collaboratively with kitchen and front-of-house team members
• Support colleagues during busy periods to ensure smooth service delivery
• Communicate effectively with supervisors and management
• Participate in team briefings and training sessions when required

Skills & Experience Required:

Essential:

• Positive attitude and willingness to learn
• Strong work ethic and reliability
• Good communication and interpersonal skills
• Ability to work as part of a team and independently
• Basic understanding of food hygiene and safety