Title: Food, Health & Safety Manager

Location: London (with occasional requirements to be in Birmingham) 

Salary: up to £50k

We are looking for an experienced food, health & safety professional seeking a new challenge. As the on-site Food, Health & Safety Manager, you will take a hands-on leadership role in ensuring that our health, safety and food safety standards are consistently met and exceeded.

Based at our central London location near Farringdon and with responsibility for the location in Birmingham, you will play a key role in embedding a culture of safety and compliance.

Benefits:

• 27 Days holiday plus bank holidays
• Plus your birthday off
• Bespoke training and development opportunities or support for EHORB registration. 
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Food, Health and Safety Manager to support our teams. 

At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

WHAT WILL KEEP YOU BUSY:

Training & Induction

• Deliver and oversee onboarding training for all new starters, ensuring a strong foundation in safety and food hygiene.
• Ensure ongoing refresher training is completed and recorded and identify training needs across teams.

Standards & Audits

• Lead preparations for internal and external audits ensuring the highest standards of hygiene and safety are consistently maintained.
• Work proactively with kitchen and service teams to maintain excellent hygiene and safety standards aiming to exceed industry benchmarks.
• Conduct regular walkarounds and spot checks to observe practices, offer coaching, and address any gaps.

Safety Culture & Coaching

• Champion a strong safety culture where all team members, from chefs to supervisors, understand and take ownership of their safety responsibilities.
• Offer ongoing coaching and mentoring to managers, chefs and team members to build internal capability and accountability.

Compliance & Documentation

• Monitor and manage safety documentation including temperature logs, cleaning records, allergen records, risk assessments and safety audits.
• Ensure all records are well-organised, up to date, and compliant with both internal policies and legal standards.

Risk Assessment & Investigation

• Conduct comprehensive risk assessments for events, new equipment, team members, and various areas of the premises.
• Lead investigations into accidents, near misses, allergy incidents and alleged food poisoning cases, and ensure effective root cause analysis and responses.
• Ensure corrective actions are implemented promptly based on investigation findings, and that appropriate follow-up is documented to ensure compliance and continuous improvement.
• Work closely with team members to ensure they are aware of potential risks and engage them in safety practices, fostering a proactive safety culture across the team.

Emergency Preparedness

• Support and coordinate emergency response planning, making sure all team members are fully trained in client procedures, including fire drills, first aid arrangements, and evacuation procedures.

Sustainability

• Lead and support the ESG team, including any site-specific sustainability initiatives, ensuring practices align with wider company goals and legislation.
• Contribute to waste management, recycling, and energy usage practices that meet compliance standards. Work with the Culinary, Finance and CBRE teams with the roll out and reporting of Orbisk, Food waste management system.

Tech & Systems

• Take the lead on implementing a new digital safety management system, ensuring it is fully embedded into location processes.
• Confidently use the system for managing temperature records, incident reporting, HACCP, and compliance tracking.
• Provide training and support to the wider team to ensure consistent and effective use across the location.
• Monitor the use of the system to ensure safety performance is accurately tracked, reported, and that timely action is taken to address any issues or non-compliance.

Collaboration & Reporting

• Act as an integral member of the on-site leadership team, building strong working relationships to support a proactive safety culture. Attend regular location and operational meetings to provide consistent, policy-aligned advice and guidance. Embrace and support the 3 sister companies of the WSH team, including attendance at Huddles, company meetings and Town Halls. As a Senior Leader of the team you help direct support the future strategic direction of the company is the most responsible way.
• Attend client and internal meetings, providing clear reporting, insight, and practical solutions.
• Work collaboratively with the wider Food, Health & Safety team to stay informed of policy updates, contribute to the development and rollout of safety initiatives, and ensure smooth implementation at location level.
• Share insights, suggest improvements, and actively contribute to continuous improvement efforts across the contract, ensuring company standards are not only met but embedded in day-to-day operations.
• Provide remote support and occasional visits to the Birmingham location to ensure consistent safety practices and performance.

• NEBOSH Certificate and Level 4 Food Safety (required)

• BSc or MSc in Environmental Health (desired)

• Proven experience in health & safety or food safety within hospitality or contract catering

• Strong understanding of HACCP, allergen management, and relevant health & safety legislation

• Excellent communication and coaching skills, with ability to influence teams at all levels

• Proficient in using digital compliance tools and systems

• Proactive, solutions-focused mindset with commitment to continuous improvement and professional development

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.