Title: Front of House Hospitality and Events Manager

Location: Lincolnshire

Salary: Up to £34K

Benefits:

• 28 Days holiday including bank holidays
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

We currently have an exciting opportunity for a Front of House Hospitality and Events Manager to lead and manage all front-of-house duties and catering staff, working collaboratively with our Harlaxton events team. Ensure that events are conducted smoothly and functions are set up and executed according to standards and expectations.

If you are passionate about creating delicious dining experiences that fuel young minds and ignite taste buds, then this is the perfect opportunity to bring your expertise to our table.

Nestled in the heart of Lincolnshire, this prestigious independent school Harlaxton Manor.

This is a fantastic opportunity for a skilled Front of House Hospitality & Events Manager to make a name for themselves within the food service industry and be a part of setting the new standard for education catering.

Are you a hospitality enthusiast with a passion for events and a flair for management? We have the perfect opportunity for you! Join our prestigious private school as a Front of House Hospitality & Events Manager and be a key player in delivering exceptional experiences at Harlaxton. If you're ready to lead, inspire, and create unforgettable events, keep reading!

What You'll Be Doing:

Lead the Show:

• Take charge of all hospitality functions at Harlaxton, from setup to execution and closing down.
• Be the face of our events, ensuring every detail is perfect from start to finish.

Team Dynamo:

• Lead by example, stepping in wherever needed to support your team.
• Manage communications with the Harlaxton events team, wedding planning, and client meetings, representing Holroyd Howe’s high standards.

Event Maestro:

• Oversee events of all kinds, managing the front of house team, rota planning, and training to maintain our exceptional standards.
• Ensure client service is always a top priority, acting as the go-to person for event handovers and providing stellar service.

Operational Guru:

• Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events.
• Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings.

Documentation Pro:

• Handle all event chargebacks monthly for GM processing.
• Ensure team timesheets are completed and submitted weekly.

Recruitment & Training:

• Assist the General Manager in recruitment and selection to meet location and company needs.
• Assess employee performance, identify training needs, and ensure training aligns with company policies.

Performance & Development:

• Conduct timely and accurate appraisals, maintaining development plans.
• Hold regular team meetings to communicate targets, standards, and important information.

Health & Safety:

• Ensure all employees are aware of and adhere to Health and Safety policies.
• Provide regular Health, Hygiene, and Safety training.

Motivation & Support:

• Empower, support, and encourage your team, maintaining an open-door policy.
• Lead team briefings before each service, keeping personnel files up to date.

Customer Focus:

• Work closely with the Events team, wedding coordinator, and management.
• Ensure customers receive prompt and efficient service, consistently exceeding their expectations.

Visibility & Approachability:

• Be visible during service periods, approachable, and proactive in fulfilling customer needs.
• Maintain clean and fully stocked service areas.

Wedding/Conference/Event Service:

• Lead front of house service, room, and bar setup.
• Manage staff rotas and provide Master of Ceremony services when needed.

Coordination & Documentation:

• Liaise with the events team to ensure top-notch service throughout the day.
• Ensure clients and goods are checked in and out with correct documentation and complete full closure of events.

People Management:

Team Culture:

• Treat and lead your team members as you would expect to be treated.
• Ensure company policies are adhered to and carry out kitchen/service duties as needed.

Health & Safety, Food Safety, & Environment:

Training & Compliance:

• Attend required training courses and follow cleaning schedules rigorously.
• Ensure all health and safety policies are observed and adhered to.

• Proven experience as a Front of House Hospitality & Events Manager in a high-volume, quality-focused environment.
• You can demonstrate that managing, training, and supporting a team has been an important part of your career to date.
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
• Excellent coaching, delegation and influencing skills.
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to thrive under pressure.
• Ability to multitask, prioritise responsibilities, and adapt to changing circumstances in a fast-paced environment.
• Meticulous organisational abilities and a high attention to detail
• Empathetic, clear and highly effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective.
• Excellent strategic thinking and critical reasoning skills

Holroyd Howe is one of the UK’s leading contract caterers, providing fresh innovative food services solely to independent schools and colleges. We are a team of experienced professionals who tailor our catering service provision specifically to suit children of all ages in order to meet the bespoke requirements of each school.

To provide our teams with the right skills to succeed in their jobs, we invest in their training and development. Our exceptional teams of seasoned specialists customise our catering services to fit children of all ages and satisfy the unique needs of our clients.

We pride ourselves on:

Sustainability

Sustainability is at the heart of our thinking; always mindful of the ethics of our sourcing and how we prepare our meals.

Nutrition

We take nutrition seriously and understand the impact a healthy diet has on the fundamental years of development. Meals are always freshly prepared from scratch and packed with nutritious ingredients.

Food Innovation

We offer a wide portfolio of training opportunities and experiences, which attracts chefs who are passionate about culinary excellence and menu innovation to our team.

From tasting tables, theme days and food theatre, to chef demonstrations and supplier showcases, we create engaging and fun dining experiences for our students. We work together to make mealtimes exploratory, quirky, and fun for our pupils, helping them build strong and healthy relationships with food.

“Holroyd Howe is an equal opportunity employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity, it is an offence to apply for a role in regulated activity if you are barred from working with children, therefore we will require an Enhanced DBS which includes a Barred List check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding any criminal offences and shortlisted applicants will be subject to an online search of public available information on suitability to work with children.“

This appointment is offered on the return of satisfactory professional references.

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