Front Desk Hero / Heroine

  • Unit 2-1, Level 2, The Podium, Tower 3, Shah Alam, Selangor, Malaysia
  • Full-time

Company Description

WORQ is a coworking space in Kuala Lumpur, backed by Cradle, 500 Startups, Philip Capital and many more prominent investors. Voted the Best Coworking Space of Malaysia by the Start up Rice Bowl Awards 2017 and Members' Choice Award 2018 Kuala Lumpur Winner by Coworker and Outstanding Incubator / Coworking Space 2018 by Malaysian Venture Capital & Private Equity Association; covering up to 100,000  sqft and growing, housing over 200 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian startup history. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Position Summary: Person in charge of the Front Desk Reception, The first face to greet and assist our Guest and Customers with a warm welcome assisting them in ways required with occasional administrative tasks.

Job Description

Work Days: 6 Days (Weekend either Saturday or Sunday and occasional Public Holiday) 

Work Hour:

  • Monday to Friday

                    Shift 1 :  8:00 a.m - 05:00 p.m 
                    Shift 2 : 9:00 a.m - 06:00 p.m
                    Shift 3 : 11:00 a.m - 08:00 p.m

  •  Saturday OR Sunday

                    9:00 a.m - 6:00 p.m 

 

Job Description : 

  • Meet and greet potential and existing members when they walk into our space and assisting them with any queries 
  • Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails) 
  • Register new members, guests and maintain the database of existing members 
  • Ensure that our event space is all prepped and assist with event logistics 
  • Attend to the needs of our members by providing an exceptional level of service 
  • Work closely with the Outlet Manager/Assistant Outlet Manager to ensure that the outlet is in great condition 
  • Be the Ambassador to tour our guest around our space-promoting a fun yet innovative space in Malaysia 
  • Answer questions and address / resolve complaints from Members or Guests 
  • Receive letter / packages and distributing them accordingly 
  • Monitor office supplies and place order when necessary 
  • Ad hoc projects as and when assigned by superior 

Qualifications

  • Excellent command of spoken and written English 
  • Excellent customer service 
  • Basic computer skills (Google Suite) 
  • Enthusiastic about learning and working in a team 
  • Bubbly personality and love interacting with others

Additional Information

Bonus points if you have:

  • An entrepreneurial mindset
  • A sharp mind and positive attitude