Outlet Manager

  • 3A-01A, Glo Damansara Shopping Mall, 699, Jalan Damansara, Taman Tun Dr Ismail, 60000 Kuala Lumpur,, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, my
  • Full-time

Company Description

WORQ is a coworking space in Kuala Lumpur, backed by Cradle, 500 Startups, Space Matrix, and a few other private investors. Voted the Best Coworking Space of Malaysia by the Start Up Rice Bowl Awards 2017 and Members’ Choice Awards 2018 Kuala Lumpur Winner by Coworker, covering up to 14,000 sqft and housing over 75 teams,  we have been able to fuel collaborations on a scale never seen before in Malaysian startup history.

It's a massive dream, and we're working our asses off to fulfill it. We can't do it alone though - this is where you come in.

Job Description

Ultimately, this job boils down to one thing- ensuring that our outlet is at its best. As a young startup, this is a critical position to fill, since you’ll be the driving force behind our success or… failure.

You’ll be in charge of WORQ’s outlets in Malaysia. From operations to execution, to make sure that we’re able to hit maximum efficiency, which will fuel our expansion throughout Southeast Asia.

Daily operations, revenue of the outlet, maintenance and member satisfaction etc all fall under you. Don’t worry, you won’t be doing it alone!  

You’ll also be responsible for growing and managing your army of rock star front desk heroes and community managers. This will become a crucial part of your job as we expand beyond our borders.

To succeed in this role, you’ll need to be able to:

  • Oversee operations of the outlet and come up with ideas that will help your team be even better

  • Manage any complaints, implement solutions and consistently engage with our members

  • Analyze and resolve problems in a timely and accurate matter

  • Manage sales of the outlet to ensure all our goals are met

  • Manage an amazing outlet team and work to establish a supportive and team-oriented environment

Bonus points if you have:

  • An entrepreneurial mindset

  • Managed an outlet team before

  • A wide network of SMEs and potential customers

  • Real estate experience, especially involving tenants (e.g. malls and office rentals)

  • A sharp mind and positive attitude

Additional Information

All your information will be kept confidential according to EEO guidelines.