WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

OTC Sr. Associate

Purpose: Recruit high-quality candidates aligned to the SGFA/APAC Success Profile.

Job Summary

Responsible for delivering Order to Cash operations while ensuring compliance, accuracy, customer satisfaction and continuous improvement.

Eligibility

Education: Graduate in Commerce

Experience: 0-3 years

Preferred Process Experience

Collections or Cash Application

Key Responsibilities• Perform collections or cash application activities• Manage account reconciliations and disputes

Conduct customer follow-up through calls/email• Ensure compliance with controls and timelines• Maintain accurate transaction processing

Technical Skills

• OTC Operations

• Collections

• Cash Application

• SAP

• Exce lBehavioral Competencies

• Customer Orientation

• Accountability

• Collaboration & Teamwork

• Analytical Thinking & Problem Solving

• Communication Skills

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