WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

OTC Lead Associate / Analyst

Purpose: Recruit high-quality candidates aligned to the SGFA/APAC Success Profile.

Job Summary

Responsible for delivering Order to Cash operations while ensuring compliance, accuracy, customer satisfaction and continuous improvement.

Eligibility

Education: Graduate in Commerce

Experience: 2-5 years

Preferred Process

Experience Collections and Cash Application

Key Responsibilities

• Handle complex OTC exceptions and escalations

• Analyze ageing, disputes and reconciliation issues

• Support client communication and reporting

• Drive process improvement initiatives

• Coach junior team members

Technical Skills

• OTC Domain

• SAP

• Reporting

• Problem Solving

• Stakeholder Management Behavioral Competencies

• Customer Orientation

• Accountability

• Collaboration & Teamwork

• Analytical Thinking & Problem Solving

• Communication Skills

a) Experienced in issue identification and resolution in the defined tasks pertaining to order to cash process

Collectors:

a) Voice calling

b) Dispute Management

c) Customers account Reconciliation Cash Applicators

a) Cash Application

b) Account reconciliation

c) Dispute Management

d) Voice Calling (mandatory)

e) Dr and Cr clarity

f) Equipped with accounting knowledgeg) SAP/ s4 Hana experience mandatory

h) Prior experience in Mozart is required

B.Com/ M.com/ MBA