WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job SummaryWe are seeking an experienced Accounts Payable

Manager to lead and manage end-to-end Procure-to-Pay (PTP) Operations.

The ideal candidate will have 10–12 years of experience in Accounts Payable and PTP processes, with strong expertise in SAP ERP systems and a proven track record of managing large operational teams of 50+ members.

The role will be responsible for driving operational excellence across Invoice Processing, Vendor Master Data Management, Travel & Expense (T&E), Service Desk Operations, Vendor Query Resolution, and Payment Processing while ensuring compliance with internal controls, SLA adherence, and continuous process improvement initiatives.

Key Responsibilities

Procure-to-Pay Operations Management• Lead end-to-end Accounts Payable and PTP operations across multiple geographies and business units

• Ensure smooth execution of AP processes including invoice processing, master data maintenance, T&E, payments, and supplier support.

• Drive operational efficiency through standardization, automation, and process optimization initiatives.

• Monitor key operational metrics and ensure achievement of service levels, quality standards, and productivity targets.Invoice Processing

• Manage high-volume invoice processing operations across PO, Non-PO, and Service invoices.

• Ensure timely and accurate invoice validation, coding, approval routing, and posting within defined SLAs

• Monitor and resolve invoice exceptions, blocked invoices, duplicate payments, and aging items.

• Drive first-pass accuracy and reduction in invoice processing cycle times.Vendor Master Data Management

• Oversee creation, maintenance, and governance of vendor master records in SAP.

• Ensure compliance with master data controls, segregation of duties, and audit requirements

.• Implement robust processes for vendor onboarding, modifications, and deactivation.Travel & Expense (T&E)

• Manage end-to-end employee expense reimbursement processes.

• Ensure policy compliance, timely approvals, and accurate reimbursements.

• Monitor policy exceptions and provide regular governance reporting.Service Desk & Vendor Query Management

• Lead AP helpdesk and service desk operations supporting internal stakeholders and external suppliers.

• Establish effective governance mechanisms for query tracking, escalation management, and resolution.

• Drive superior customer experience through timely issue resolution and proactive communication.

• Monitor and improve query resolution turnaround times and customer satisfaction scores.

Payments Management• Manage payment processing activities including payment proposals, approvals, and execution

.• Ensure timely settlement of supplier invoices while maintaining cash flow objectives.

• Coordinate with Treasury and Banking teams for payment runs and issue resolution.• Monitor payment controls, fraud prevention measures, and compliance requirements

.• Ensure adherence to SOX and internal controls during payment execution.Stakeholder Management

• Partner with Procurement, Business Finance, Treasury, Internal Audit, Compliance, and Business Leaders.

• Conduct regular governance reviews with key stakeholders.

• Act as the primary escalation point for AP-related issues and process improvements

.• Build strong supplier relationships and drive service excellence.Team Leadership & People Management

• Lead, coach, and develop a team of 50+ professionals including Team Leads and Subject Matter Experts in a shared services, GBS, BPO, or captive environment• Drive workforce planning, succession planning, employee engagement, and talent development

.• Establish a high-performance culture focused on accountability, customer service, and continuous improvement.

• Conduct performance reviews, career development discussions, and capability-building initiatives.

Mandatory Skills SAP Expertise (Must Have)

BCom /MCom

Should be ok with rotational shifts including night shifts