WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Summary

The AR – Cash Application Senior/Lead Associate is responsible for end to end cash application activities, ensuring accurate and timely posting of customer receipts in SAP and HighRadius. This role requires strong analytical skills to resolve unapplied and unidentified cash, adherence to tight SLAs, and the ability to actively drive process improvements. The role involves working in US shifts/night shifts and supporting month end close activities.

Key Responsibilities

• Post all cash receipts including ACH, Checks, Wire Transfers, and Credit Cards accurately and timely in SAP and HighRadius Cash Application.

• Download, review, and reconcile daily bank statements from online banking portals for cash posting.

• Ensure 100% lockbox payments are applied by end of day in line with SLA requirements

• Process cash-related journal entries, adjustments, write-offs, and refunds as per approved policies.

• Perform extensive research and analysis to resolve unapplied and unidentified cash receipts.

• Handle monthly application and reconciliation of unapplied and unidentified cash balances.

• Collaborate with AR, Collections, Billing, and Treasury teams to resolve complex cash issues.

• Maintain comprehensive documentation of cash application processes, SOPs, and guidelines.

• Ensure compliance with internal controls, SOX requirements, and audit standards.

• Support month end close activities related to cash posting and reconciliations.

• Act as a Senior/Lead associate, mentoring and supporting junior team members.

• Participate in team meetings and contribute to knowledge sharing.

• Actively identify and propose process improvement ideas, focusing on automation, efficiency, accuracy, and turnaround time.

• Support system enhancements, transitions, and UAT activities related to cash application tools.

Required Skills & Competencies

• Strong experience in AR Cash Application.

• Hands on working knowledge of SAP and High Radius Cash App.

• In depth understanding of US payment methods: ACH, Checks, Wire Transfers, and Credit Cards.

• Strong problem solving and analytical skills.

• Ability to perform effectively under pressure in a fast paced environment.

• High learning agility and adaptability.

• Effective communication and stakeholder management skills.

Educational Qualification

• Bachelor’s degree in commerce, Accounting, Finance, Business Administration, or a related field (mandatory).

Work Requirements

• US shifts / Night shifts – mandatory

• Flexibility to support peak volumes and month end close

• 2-3 years of experience in cash application/Accounts receivable

Bachelor’s degree

• Night shifts – mandatory
• Strong experience in AR Cash Application.
• Hands on working knowledge of SAP and High Radius Cash App.