WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Ensure Service Levels are consistently met with continuous improvement.Daily monitoring of tickets across locations.Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups – Ramp down.Pro Active - IT Asset Inventory management, EPO Compliance, SCCM Compliance.Daily monitoring & reviewing of tickets across multiple processes Daily & Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups – Ramp down.Managing & Maintaining IT Asset Inventory through GAMS Database with 98% accuracy Delivering 98% complinace ration for EPO, DLP, SCCM & OS build

Any degree