WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Role: Business Research Analyst

Location: Manila, Philippines

Reporting To: Head – International Delivery Locations

Role overview: We are seeking a highly analytical and detail-oriented Business Research Analyst to support business in driving data-based decision-making across global delivery centers. This role will be responsible for extensive industry research & analysis, MIS, preparing business reports, and developing executive dashboards and business presentations for leadership reviews.

 Key Responsibilities

• Consolidate and maintain data from multiple international delivery locations.
• Prepare monthly, quarterly, and ad-hoc MIS reports and management dashboards.
• Analyze business performance metrics and provide actionable insights to leadership.
• Conduct market, industry, competitor, and business research to support strategic initiatives.
• Create executive-ready PowerPoint presentations for business reviews, and board-level reporting packs.
• Work closely with cross-functional and international stakeholders to gather, validate, and present data.
• Support leadership with analytical insights and performance tracking.

 Desired Candidate Profile

• Fluent French speaking and comprehension skills are mandatory.
• Proficiency in Microsoft Excel (Pivot Tables, Lookups, Data Analysis) & PowerPoint presentation as well as R Studio.
• Strong analytical, problem-solving, and communication skills.
• Experience with Power BI, Tableau, or other visualization tools is an advantage.
• Exposure to global operations, shared services, BPM/BPO, or consulting environments preferred.

What to expect from the role?

• High-visibility role offering exposure to global leadership, international operations, and strategic decision-making. 
• The role involves working on complex business challenges, enabling data-driven insights, and collaborating with stakeholders across geographies.
• You will be part of an inclusive, high-performance environment that encourages learning, innovation, and diverse perspectives.