Lead Associate - Operations

  • Full-time

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Responsible for generating new process improvements and implementing those improvements with Regional Managers while ensuring Credit processes and procedures are followed and credit risk exposure is minimized for business. Responsible for providing leadership and mentoring to other Credit analysts globally as NBK is to become the Credit Center of Excellence. JOB RESPONSIBILITIES: *1. Provides leadership and mentoring to other credit analysts in Credit Organization to drive towards being ‘Best in Class”. *2. Drives generation and implementation of Process Improvements in the Credit Function. *3. Creates and keeps updated the Credit Desktop Procedures and aligns them with other Credit Organizations Globally. *4. Perform complex credit analysis on key/global accounts to ensure business risk is minimized. *5. Provide guidance to Sales teams on credit processes and procedures and aid them with having credit related discussions with customers. *6. Proactively reviewing customer accounts and credit history and identifying potential collections risks. *7. Partner with Regional Manager to provide recommendations on Credit limits for customers. *8. Help drive implementation of automated Credit Tools. *9. Provide guidance to Collectors on driving more efficient collections by using credit knowledge of customers. *10. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices 11. Performs other duties as directed.

Qualifications

Graduate

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