WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

 MEET THE KEY PERFORMANCE INDICATORS AS SET BY THE TEAM LEAD MANAGE HIS OWN DELIVERABLES AND ENSURE THAT ALL THE SLA’S ARE MET ALL ACTIVITIES ARE PERFORMED AS PER THE AGREED SOPS Maintain and own the exception & productivity tracker ENSURE THAT THE CLOSE ACTIVITIES ARE PERFORMED AS PER THE AGREED CLOSE CALENDAR Effectively review the activities as agreed (checker where applicable) Ability to reach out to the client counterpart in case of any query and the activities are due and impacting TAT ABILITY TO GET INTO THE DETAIL AND COME UP WITH PROCESS IMPROVEMENT IDEAS TO REDUCE CLOSE CYCLE TIME AND OR FLATTEN THE CLOSE PEAK EFFORT REQUIREMENT DRIVE CONTINUOUS PROCESS IMPROVEMENT

Bachelor's