WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Role Overview:

Minimum 2 -5 years of experience in Driving Continuous improvement, Digital transformation, LSS & BPR projects. Experience in driving automation projects leveraging Agentic Solutions or any other platform solutions preferred.

Knowledge, experience on various technology such as Agentic/RPA/IDP preferred.

Job Description:

• Driving Transformation project opportunity identification and execution.
• Provide expertise to leverage digital optimally for practical & implementable solution i.e., solution is in line with respect to business objectives, scale, and volume, identify necessary pre-requisite & limitations for digital implementation & establish ease of integration of digital solutions.
• Drives short-, medium- & long-term implementation plans with prioritized digital initiatives
• Work with Process/Domain SMEs/Managers to come up with Digital Roadmap & Weave Digital across business and create E2E transformation Roadmap
• Leads sessions on developing AS-IS understanding for digital: As-Is Digital footprint and capabilities through SME interviews, Qualitative and quantitative data analysis for building
• Sound knowledge and experience in VSM and process maps using VISIO preferred.

Qualifications:

• Graduate
• Six Sigma Black Belt Certified (Optional)
• Knowledge on Systems Thinking, Customer Journey in Insurance industry preferred
• Should possess good analytical skills, communication and negotiation skills
• Self-Starter, Confident, should be excellent in stake holder management (Internal & External) & Change Management
• Ability to work with people and teams of diversified / different priorities
• Excellent knowledge of Excel, Word, Power point & Minitab

Work Timing: US Shift - (5PM – 2AM)

Location:
Pune - Magarpatta