WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Prior experience of  Travel, TMC preferred and Ticketing  • Strong GDS functional knowledge • Ability to deliver high levels of quality • Client Management - Responding to client queries/escalations on time with accuracy. • Manage operational governance - SLA, Quality, Reports, Adhoc task etc. • The ideal candidate must be willing to work nights.

GraduateIATA/ Travel Diploma preferred