WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Group Manager – Finance & Accounting

   

  The Manager – Finance & Accounting (BPM) is responsible for leading end-to-end F&A operations within a Business Process Management (BPM) environment. The role involves managing service delivery, driving process excellence, ensuring compliance, stakeholder management, and leading transformation initiatives to improve efficiency, accuracy, and scalability.

  Key Responsibilities

  1. Service Delivery & Operations Management

• Manage end-to-end F&A processes including:
• Procure-to-Pay (P2P)
• Order-to-Cash (O2C)
• Record-to-Report (R2R)
• Ensure SLAs/KPIs are consistently met or exceeded.
• Monitor daily operational performance and resolve escalations.
• Drive high-quality output with focus on accuracy and timeliness.

• 2. Team Leadership & People Management

• Manage, mentor, and develop a team of analysts and team leads.
• Conduct regular performance reviews, coaching, and career development planning.
• Build a high-performance culture focused on accountability and continuous improvement.
• Handle resource planning, attrition management, and succession planning.

• 3. Process Excellence & Continuous Improvement

• Identify process improvement opportunities and drive Lean/Six Sigma initiatives.
• Lead automation and digital transformation projects (RPA, AI tools, ERP enhancements).
• Optimize workflows to improve efficiency and reduce costs.
• Implement best practices and standard operating procedures (SOPs).

• 4. Client & Stakeholder Management

• Act as primary point of contact for clients/stakeholders.
• Conduct regular governance calls and business reviews.
• Manage client expectations and drive high satisfaction levels.
• Collaborate with internal and external stakeholders across geographies.

• Required Qualifications

  Bachelor’s/Master’s degree in Finance, Accounting, or Commerce, Inter CA

  10+ years of experience in F&A operations/BPM/Shared Services

  5+ years of experience managing large teams 20+ and global clients

  Key Skills & Competencies

• Strong knowledge of General Accounting
• Hands-on experience with ERP systems (SAP, Oracle, NetSuite, etc.)
• Decision-making and problem-solving
• Data-driven thinking
• Process optimization mind set
• Excellent communication and stakeholder management

Job Location- Thane (WFO Only)

Shift Timings- 3:30am to 1:30pm

M Com/ B Com / MBA / Inter CA