WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key Accountabilities/Job Responsibilities:

1) Lead or Manage team of associates

2) Ensure client SLA’s and deliverables are met

3) Perform requisite MIS

4) Strong domain knowledge and able to support review process

5) Good understanding of D365 system

6) To be willing to work in all shifts (including nights).

7) Drive initiatives and Team building activities.

8) Adhere to reasonable operational requests from the management.

9) To attend all meetings and trainings as per requirements

10) Conduct trainings for new joiners, submit accreditation to the client

11) Work very closely with teams across delivery locations and client.

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