WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

ROLE OBJECTIVE/PURPOSE
1) Implement and use the designed sampling process.
2) To perform transactional quality in the given TAT.
3) Monitor process quality check audits
4) Ensure that the QA process meets the ISO Compliance
5) Assist the Operations team in the customer compliant & resolution process for the team.
6) Develop and maintain Client and internal stakeholder relationship
7) Drive best practice/idea sharing
8) Preparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any changes
9) Conducting effective Quality sessions to enhance quality
10) Support in YB or GB projects
11) Highlight any potential risk or exceptions in the process.
12) Leading client calls.

DETAILED DUTIES AND RESPONSIBILITIES, wherever applicable
People Related:
• Teamwork
• Good communication flow with Ops stakeholders.

Process Related:
• Perform Quality checks for the number of samples agreed with agreed TAT
• Timely resolution of client queries
• Highlight any key exceptions or severe alerts
• Drive Continuous improvement initiatives
• Ensure that the QA process meets the ISO Compliance
• Attend Training as per BPET roadmap for self-development
• Ensure completion of the Internal and External Calibration sessions

Job Location- Bangalore -WFO only

Shift- US shift (5:30pm to 2:30am)

BCom