WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

• Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.• Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain• Should be able to communicate with the client and internal stakeholder.• Maturity in handling customers and work in a multi culture/process environment.• Should have good working knowledge of Transaction Quality systems, tools and technologies. End to end domain knowledge.• Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.• Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects• Daily, Weekly & Monthly reporting• Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations.• Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores.• Providing effective feedback to all processers.• Working on Bottom performers to bring them up.• Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices.• Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspectiveSpecial Role Requirements:• Accuracy & integrity in data handling • Ability to work with people and teams of diversified / different priorities• Business intelligence and strong result orientation• Very resilient and lateral thinking capability & experience in advance quality planning• Strong stake holder and relationship management skills and dealing with senior team members.• Highly self-motivated, proactive and eager to develop new capabilities in evolving role

B.COM Graduate