WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Role SummaryThe Senior Associate – Cash Application is responsible for accurately applying customer payments to their respective accounts, ensuring timely and precise posting of cash receipts, resolving unapplied/unidentified payments, and maintaining strong coordination with collections and billing teams. This role requires strong analytical skills, attention to detail, and the ability to handle high‑volume transactions within strict timelines.Key Responsibilities1. Cash Posting & ReconciliationProcess and post customer payments (ACH, Wire, Cheque, Credit Card, Lockbox).Accurately apply payments to customer accounts and invoices in ERP systems (SAP/Oracle/Workday/MS Dynamics).Perform daily, weekly, and monthly reconciliations of bank statements and sub-ledgers.2. Unapplied & Unidentified PaymentsInvestigate and resolve unapplied and unidentified cash items.Coordinate with collectors, AR team, and customers to obtain missing remittance details.Follow up on short pays, overpays, and deductions for proper resolution.3. Reporting & AnalysisPrepare daily cash posting reports, unapplied cash reports, and ageing reports.Assist in month-end close activities.Identify process gaps and recommend improvements.4. Stakeholder ManagementWork closely with Collections, Credit, Billing, and Banking teams to ensure correct payment application.Respond promptly to queries from internal stakeholders and clients regarding payment issues.Support audits by providing required documents and reconciliation statements.5. Compliance & Process AdherenceEnsure compliance with company policies, SOX controls, and audit requirements.Adhere to SLAs, KPIs, and quality standards.Maintain documentation and SOP updates as required.Required Skills & QualificationsEducationBachelor’s degree in Commerce, Finance, Accounting, or related field.Experience2–4 years of experience in Cash Application, Accounts Receivable, or O2C processes.Experience handling high transaction volumes preferred.Technical SkillsProficiency in MS Excel (VLOOKUP, Pivot Tables, Basic formulas).Working knowledge of ERP systems (SAP, Oracle, Workday, MS Dynamics, NetSuite).Understanding of banking formats and remittance types (EDI, BAI2, Lockbox).Soft SkillsStrong attention to detail and accuracy.Good communication and stakeholder management skills.Ability to work under pressure and meet tight deadlines.Strong problem‑solving and analytical mindset.Key Performance Indicators (KPIs)Cash posting accuracy percentage.TAT for unapplied and unidentified payments.Daily cash posting completion.SLA adherence and error-free performance.

Bachelors of Commerce