WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption. 

Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

**Key Responsibilities:**

**Leadership & Team Management**

• Lead and manage a team of 20+ FTEs including Team Leaders, SMEs, and AR Associates
• Drive performance management, career development, and talent retention strategies
• Foster a culture of continuous improvement, collaboration, and accountability

**Operations Management**

• Manage end-to-end Accounts Receivable processes including billing, dispute management, credit limit monitoring, and cash application
• Ensure daily operations meet internal KPIs and client SLAs
• Identify and eliminate process inefficiencies through automation, digitization, and lean practices

**Client Relationship Management**

• Serve as the primary point of contact for client stakeholders on AR-related matters
• Conduct regular governance meetings, business reviews, and performance presentations
• Proactively address client escalations with root-cause analysis and corrective actions

**Controls, Compliance & Reporting**

• Ensure compliance with WNS and client-specific policies, SOX requirements, and audit protocols
• Provide accurate and timely MIS, dashboards, and reports to clients and internal leadership
• Track and improve key metrics including DSO, unapplied cash %, and dispute resolution cycle times

Required Qualifications & Skills:

Education:

Bachelor's degree in Commerce, Finance, or Accounting (MBA Finance or CA Inter preferred)

Experience:

10+ years in Finance & Accounting with strong Order to Cash (O2C) domain expertise

Minimum 2 years leading large teams (25+) in a Business Process Management environment with global clients

Proven track record in process improvement through RPA, automation, and Lean Six Sigma initiatives

Key Competencies:

Deep expertise in Accounts Receivable processes, particularly billing and cash application

Strong client communication, presentation, and negotiation skills

Lean Six Sigma certification required

Ability to thrive in fast-paced, matrixed environments with cross-functional collaboration