WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Able to handle real-time monitoring tasks across multiple sites simultaneously

Gather, validate, and analyze workforce data using various tools and analytical techniques

Identify trends, patterns, and correlations related to employee performance, productivity, and staffing requirements

Track and monitor key workforce metrics to measure performance against established targets and SLAs

Perform real-time analysis to proactively identify risks, gaps, and opportunities for improvement

Update, maintain, and publish monthly workforce schedules to ensure optimal staffing and coverage

Conduct root cause analysis of workforce-related issues and recommend data-driven solutions

Provide actionable insights and reports to management to support decision-making and operational efficiency

College Graduate

At least 2 years WFM experience