WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

We are seeking a highly organized and analytical Senior Associate - Operations to join our dynamic team in Mumbai, India. In this role, you will play a crucial part in optimizing our operational processes, driving efficiency, and supporting strategic initiatives across the organization.

• Analyze and evaluate current operational processes to identify areas for improvement and implement solutions
• Develop and maintain key performance indicators (KPIs) to measure operational effectiveness and efficiency
• Collaborate with cross-functional teams to streamline workflows and enhance productivity
• Prepare and present detailed reports on operational performance to senior management
• Manage and execute operational projects from inception to completion
• Conduct data analysis to support decision-making and process optimization
• Assist in developing and implementing standard operating procedures (SOPs)
• Monitor industry trends and best practices to recommend innovative operational strategies
• Support the development and training of junior team members
• Ensure compliance with company policies, procedures, and regulatory requirements
• Participate in continuous improvement initiatives and change management processes

• Bachelor's degree in Business Administration, Operations Management, or a related field
• Minimum of 2 years of experience in operations management or a similar role
• Strong analytical and problem-solving skills with a data-driven approach
• Excellent organizational abilities and attention to detail
• Proficiency in Microsoft Office suite, particularly Excel and PowerPoint
• Experience with data analysis and reporting tools
• Knowledge of operations management principles and process improvement methodologies
• Strong project management skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• Demonstrated ability to work efficiently in a fast-paced environment
• Adaptability and openness to organizational changes
• Familiarity with lean management or Six Sigma methodologies is a plus
• Experience with enterprise resource planning (ERP) systems is preferred