WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

JOB PURPOSE AND ROLE:

The position is responsible for conceptualizing, designing and developing complex Salesforce solutions for large multi-tower implementation engagements.

This role is crucial for designing and delivering scalable, high-quality solutions across our Salesforce ecosystem. The ideal candidate will be a self-starter who can take ownership of user stories, execute development tasks, and contribute to technical design discussions.

The person needs to be a specialist in Salesforce Service Cloud and Sales Cloud with good exposure to latest offerings like AgentForce and Industry Clouds

JOB DESCRIPTION

• Participate in analysis, architecture, design, and development of Salesforce based applications and productized solutions
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Develop and maintain custom Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and other relevant technologies.
• Design and implement data models, security settings, and user interfaces within Salesforce.
• Deploy and manage Salesforce applications using change sets, Salesforce DX, or other deployment tools. Troubleshoot and resolve technical issues related to Salesforce applications.
• Collaborate with stakeholders to gather and document functional and technical requirements. Participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.
• Create and maintain technical documentation, including design documents, user manuals, and release notes. Provide technical support and training to stakeholders.
• Maintain proficiency by keeping up to date with Salesforce releases and new technologies.

MINIMUM QUALIFICATION

• At least 5 years of experience in Implementing Salesforce solutions
• Bachelor’s / Master’s Degree in Engineering / Information Technology
• Salesforce Certified Platform Developer I or II

TECHNICAL SKILLS

• Knowledge of Salesforce architecture and best practices
• Salesforce Application Technologies: Proficiency in Apex, LWC, SOSL, SOQL
• Salesforce Agentforce: Experience developing Agentforce packages (preferred, Einstein acceptable)
• Salesforce Clouds: Familiarity with building applications that support multiple clouds, including Sales Cloud, Service Cloud and Data Cloud
• Integrations: Experience integrating Salesforce applications with REST APIs
• Deployment: Experience with Salesforce DX and proficiency in integrating DX into a deployment pipeline
• Web Development: Familiarity with JavaScript, HTML, and CSS
• Federated Identity: Familiarity with using SAML and/or OIDC integrations
• Experience working in Agile Scrum teams

OTHER SKILLS

• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team
• Strong attention to detail and a commitment to quality.
• History of collaborating across teams to achieve end-to-end results.
• Clear and effective communication skills, both verbal and written, especially when dealing with distributed teams.
• Ability to manage time effectively, make progress on multiple tasks, and meet project deadlines.

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