WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

• Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed
• Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
• Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate
• Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements
• Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them
• Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow
• Work well under pressure, adapting quickly to change and adversity
• Go above and beyond to ensure a memorable experience with every interaction

• Over all 2 year in experience In travel BPO. Minimum 1 year of current experience on GDS (preferably Amadeus).
• Exceptional oral and written communication; interpersonal and organizational skills
• Professional and service-oriented
• In-depth travel industry knowledge, including domestic/international reservations and faring
• Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy
• Possess demonstrated problem solving, decision making and time management skills
• Ability to meet and exceed required performance standards
• Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity
• Ability to work effectively with personal computer and various software/aps with the ability to learn new systems quickly
• Highly motivated and passionate about service and travel