WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Designation  Customer Service Associate / Sr. Customer Service AssociateOverall Purpose  Within agreed limits or the authority levels defined by the client for WNS, process transactions accurately, communicate as and when required via emails, and ensuring at all times that the process is carried out efficiently within the approved guidelines and agreed timeframes.Principal accountabilitiesProcess  Accurate and timely preparation of Journal Entries which includes Income Allocations Pre Payments, Accruals, Tax and Other Ad-hoc Journals and posting the same in GL systems Accurate and timely preparation of Reconciliations  Accurate and timely preparation of Reports including Flash Reports, Board reports & Group Reports Maintenance of Fixed assets register. Preparation of Cash Flow Statements Preparation of Final Accounts and Provide Audit Support  Preparation of regulatory returns Preparation of Tax returns Actively participate in training. Maintain knowledge of product and insurance guidelines. Adhere to all compliance requirements and complete all compliance training.People  Actively participate in team activities and initiatives to encourage a collaborative team approach. Adhere to the WNS values. Actively support the Leader, assisting team members through technical skills.Resource ProfileQualifications  Graduate (any stream) / Under Graduate with one year of relevant experience.  Must have: o Prior BPO work experience in  General Ledger accounting experience Preparation of Final Accounts Balance Sheet Reconciliations Audit Experience Tax Knowledge Good Excel skills Experience in EPR systems  Desirable: o Insurance industry experience / exposureo Group reporting experienceo Working knowledge of Anaplan, Tax Return filing experience and Financial Analysis Recommendationso At least two CA or equivalent finalist Profile  Back office, Non Voice with excellent comprehension and good business writing skills WNS policy on background checks to be followedKey Skills  Excellent comprehension skills Flexibility with shifts Good touch typing speed Customer centricity Ability to work with speed & accuracy under pressure Effective decision making skills Prioritizing & organizing Email writing skills Good written communication skills Ability to sustain pressure

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