WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

The tasks a Collections Executive is expected to perform include-

1. Reconciling customer accounts through payment follow ups

2. Sending payment reminders

3. Investigating and solving customers problems

4. Communicating the right information to the customers

5. Establishing contact with customers to verify their details and account status

6. Making collections pitches to customers by following standard scripts

7. Handling customer queries objections and rebuttals

8. Updating customer account status

KEY COMPETENCIES

1 Skilled in different methods and techniques for negotiating payment terms with customers

2. Knowledge of different types of queries regarding payments and standard responses to them.

3. Familiar with standard methods to obtain financial information from customers

4. Proficiency in dealing with different types of non payments and related problems

5. Knowledge of software used for maintaining customer information

6. Skilled in MS Office and other related applications

7. Training programme in customer orientation dealing with difficult customers telephone etiquettes etc

8. Good communication skills

9. Ability to work in teams

10. Working Conditions Moderate to no travel depending on project involvement

11. Overtime and On Call may be required

12. Client holidays are observed instead of local holidays

Others: 1. Written and spoken ability to communicate in English

2. Previous accounting experience studies in particular AR Collections

3. Must be a good team player

4. Responsibility and accuracy in the completion of received tasks

5. Flexibility especially in the period of month quarter year end target to achieve

B.com Graduate in Finance and accounting Certified training for Collections Executive.Accounting, Finance or any Business-related course4- 5 years of work experience