About WNS:

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country. Why Join us ?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits, Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Summary:

We are seeking a highly experienced and dynamic Operating Leader to oversee our Healthcare business operations in Philippines. This pivotal P&L role is responsible for ensuring exceptional delivery and effective stakeholder management. The ideal candidate will be a seasoned BPM leader with over 15 years of experience in the US healthcare sector, encompassing payor, provider, and third-party business.

Job Description

Key Responsibilities:

• Lead and manage healthcare business operations across multiple geographies, including India, Costa Rica, Romania, and the Philippines.

• Oversee P&L responsibilities, ensuring financial targets are met and exceeded.

• Provide leadership to diverse and complex business processes, ensuring operational excellence to achieve client SLA deliverables.

• Manage and nurture relationships with key stakeholders, including clients, partners, and internal teams.

• Develop and implement strategic initiatives to drive business growth and operational efficiency.

• Formulate and achieve vertical-based goals in alignment with corporate vision, mission, and objectives.

• Ensure strategy, structure, staffing, skills, style, and processes are synergistic with the vertical’s objectives.

• Track business and people metrics, troubleshoot issues, manage and develop teams, and lead client interactions on behalf of the business unit.

• Facilitate alignment of operating units to agreed-upon service standards.

• Participate in team building across levels with a vision of strong customer orientation.

• Provide inputs to HQ on diversification and expansion projects for the vertical and their implementation.

• Collaborate with the Business Development/Sales team on new products/services, market opportunities, and alliance partners to further business growth.

• Manage the profit and loss account of the vertical as a separate entity.

• Grow the business and profitability as per Key Result Areas (KRA), ensuring consistent and profitable growth of the organization. Qualifications:

• Minimum of 20 years of experience in the US healthcare industry, with a strong background in both payor and provider sectors, as well as third-party business.

• Proven track record of managing large-scale operations with a span of control exceeding 6,000 FTEs.

• Strong leadership and people management skills, with the ability to inspire and motivate large teams.

• Excellent stakeholder management and communication skills.

• Strategic thinker with a strong business acumen and the ability to drive results.

• Experience in Business Process Management (BPM) and a deep understanding of healthcare operations.

• Strong analytical and problem-solving skills.

• Ability to work in a fast-paced, dynamic environment.

• Proficiency in relevant software and tools.