WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

O2C Collection Manager - Understanding of O2C cycle, Strong experience in managing customer collection processKey Accountabilities:• The person will be responsible for leading and driving the Credit and Collections functions including Voice calling, Dispute management, Customer account reconciliation, ageing item analysis, customer refund and bad debt reserve analysis. Ensuring SLA’s and KPI’s are met and focus on continuous improvement.• Domain knowledge of Accounts Receivables process.• Manage collections portfolio maintaining strong customer centricity• Monitor collection calls made by team members and provide timely feedback to them• Provide daily, weekly, monthly reporting as per client requirement• Clear understanding of Customer needs. Contribute in client reviews or meetings• Ensure all SLAs and KPIs metrics are reviewed and closed on time• Initiate best practice sharing across the team. Performs autonomously, initiates and manages complex, departmental or cross- company work.• Follow appraisal and feedback mechanism. Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms• Drive and mentor Continuous Improvement projects• Successfully handles most non-routine issues, escalates to management on a timely manner, issues that cannot be resolved• Support the timely reporting of key financial information and monitor the performance and quality of the activities performed based on agreed upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) Adaptable to learn new processes, concepts, and skills• Demonstrates the ability to work as part of a team• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to• DPM, SOP preparationPersonal Attributes:• Knowledge of OTC Simple, medium, complex activities for OTC.• Microsoft Office skills and client industry experience is a must• Strong written and spoken ability to communicate in English• Strong People Management Skills• SAP knowledge would be preferred

B com M com MBA Finance