WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

1. Provide technical support and assistance to end-users via phone, email, and in-person.

2. Manage and maintain desktop infrastructure, including hardware, software, and peripherals.

3. Troubleshoot and resolve technical issues related to desktops, laptops, and mobile devices.

4. Ensure compliance with IT policies, procedures, and security standards

.5. Collaborate with other IT teams to resolve technical issues and implement new technologies.

6. Develop and maintain technical documentation and knowledge base.

7. Manage and coordinate desktop-related projects and initiatives.

8. Ensure timely resolution of technical issues and maintain high levels of customer satisfaction.

9. Stay up-to-date with emerging technologies and trends in desktop management.

Graduate.