WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Group Manager tasks include but are not limited to:

• IT Project Management when onboarding new clients. (M)
• Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders
• Draw up project plans and timelines.
• IT Procurement
• Good communicator (M)
• Organizing IT resources to meet PMO/Client timelines.
• Maintain relationship with client/client IT into BAU environment.
• To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations
• Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.
• Draft reports on IT Service Delivery and present the data to the Senior Management Team(M)
• Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences.
• Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action.
• Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document’s when required
• Owning project/client change requests within IT environment.
• Must be prepared to chase stakeholders for outstanding actions.
• Host meetings and circulate minutes/actions clearly and concisely-
• Must be able to work after hours/weekends when required, to co-ordinate client changes and UAT.

Work Experience Requirements

• At least 3 years’ experience in an IT Project Management / Customer Relationship Management role, with a strong technical background

• Analytical, practical and motivated self-starter.
• Experienced in hosting meetings, minute taking, reporting and follow up.
• Able to communicate with Management team of all levels.
•       Understanding of commercial operations within an IT environment.

• Sound understanding of business processes and IT operations.
• Good understanding of the ITIL V3 Framework and implementation thereof
• Technical Account Manager/Service Delivery Manager experience (M)

Work from office 

Shift Timing : UK Shifts Rotaional