WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Roles and Responsibilities:

Operational Parameters

• To move between leadership role and team member role as required
• Actively drive Brainwave activities
• To ensure appropriate and timely escalations to immediate superiors
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
• Handle escalations.
• Provide inputs on process and system to the team members.
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Ensure completion of the Internal and External Calibration sessions
• Conduct team huddles.
• Ensure that Regulatory and compliance defects are zero or tend to zero.
• Establish peer-to-peer relationships with the onshore business.
• Ensure complete, transparent and frequent communication with the business.
• Adhere to the communication plan and rigor as agreed with the business.
• Ensure on time logins and schedule adherence.
• Work on Internal and External stakeholder reporting.

New Hire Orientation and Team Connect

• Assist new hires such that they are productive on the floor in the shortest possible time frame.
• To coach and provide feedback to consultants who are not meeting their targets or meeting the threshold
• To help consultants to resolve queries and provide floor support. To identify process Gaps and suggest improvement measures.
• Help new Joiners in their Nesting Phase and be a backup for supervisors in their absence.
• Will lead and support Six Sigma projects to improve process performance on a consistent basis.
• Encourage others on the team to identify barriers to team functioning and suggest remedies.

Qualifications

• Graduate in any stream with more than 2 years of overall experience.
• Prior exposure in Insurance & Motor Claims Lodgments in Australian/New Zealand domain would be desirable.
• Current designation should be an Assistant Manager/Team Leader