WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

People Related:• Team member training or support on knowledge document preparation• Mentoring team members and driving process efficiencies• High work ethics and sense of ownership• Proactive approach, good interpersonal and coordination skills• Works in alignment with team objectives and is a team playerProcess Related:• Knowledge of the systems used is required to efficiently complete tasks. • Excellent written and verbal communication skills and ability to present information in a clear and concise manner. • Ability to think flexibly in order to meet constantly shifting priorities and timelines. • Interacts with customers to ensure compliance with systems requirements. • Excellent collaborative skills• Delivering quality by ensuring accuracy and adherence to SOPs and quality logs• Understanding clinical development process, clinical study stages and milestones and managing activities related to driving compliance of the process and system• Tracking and reporting requests and delivery• Generating insights by acquiring the domain knowledge and driving compliance to support the business processCOMPETENCIES & SKILL SETPerform the below responsibilities (but not limited to these) with some oversight from the manager. • Support, and act as, business system owner for clinical development systems and ensure that system is fit for purpose.• Build working relationship with internal business, IT groups, cross functional expert user groups and external vendors. • Ensure helpdesk support for system-related issues/queries. Act as business escalation point in terms of major system issues and ensure that root cause analysis of major incidents is undertaken.• Consistently coordinate and execute QMS procedures and system SOPs. Create, review, and approve system and validation documents (Validation Plan & Report, Risk Assessments, Requirement Specifications etc). Ensure user documentation and process documents exist for system (Work Instructions, User Guide, User Training, Newsletters, Communications etc.) • Ensure that the system is kept audit-ready and is maintained in compliance with all legislative and regulatory requirements. Represent system in the event of an audit (internal or external), provide formal responses and ensure implementation of any corrective actions. • Ensure data integrity is maintained and that all data integrity-related principals and policies are consistently applied and maintained. • Oversee and engage users, stakeholders, and other interfacing functional areas in the defining user requirements and in user acceptance testing; ensuring that functionality and performance align to business need. Create, Review, and execute test cases. • Oversee release management including change control tracking and verification. Develop knowledge of technical components of system and ability to apply that knowledge to the business need. • Establish system governance for agreement & prioritization of goals, strategic planning, and oversight of risk management. Ensure appropriate integration with other systems. • Involve with all business-related areas of the system development lifecycle for a system, including archival and decommissioning activities at the end of a system’s life. Preferred Certification & Trainings: • ITIL Foundation/ Six Sigma Green Belt/ISO Lead Auditor. Area of Specialization: • Computer System Validation of web application, Business Analysis, Quality Assurance/Testing, Production Support of web/client-server/mobile software application preferably in Biopharma Industry. Previous Experience Required: 4 to 6 years of total experience out of which Proficient with at least 3 years of experience in Computer System Validation and Support of Computer Software preferably in Biopharma Industry.

BE/BTech/MTech, Master of Computer Application (MCA)/MSc in Computer Science/Information Technology or Post Graduation preferably in business administration