WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

About the role: The principal role of the team is to manage the following activities:

 Play an integral part of identifying and defining internal strategic enterprise initiatives and change management programs associated to improvement of cost metrics, governance, modernization of internal organizational digital tools and processes

 Create business case to secure funding for enterprise wide initiatives

 Program manage internal enterprise wide strategic programs, activities and deliver to scope, schedule and budgets

 Act as a central custodian of relevant methodologies, frameworks and assets

 Enterprise business intelligence, analytics and governance

 Manage other central/ enterprise activities that are defined from time to time

This is a dynamic and strategic role, requiring out of the box thinking and a passion for continuous improvement, automation and optimization across different business facets (operations, transition, quality, training, finance, etc) and such should have varied, multi-dimensional experiences and skills; especially business technology knowhow

Work Experience:

 At least 10+ years of experience in a BPM / BPO company, 14-16 years of total experience

 In depth expertise in Program management / Transitions (mandatory), Quality projects, technology projects

 Demonstrated hands on experience in driving large strategic projects

 Experience in driving continuous improvement, tech projects in any capacity

Skills

 Excellent program management leadership skills

 Excellent communication skills (candidate will regularly need to interface with, present to and convince senior stakeholders)

 Ability to work and drive work in a matrix project structure

 Good knowledge of business technology, design knowhow and tech savviness

 Excellent numerical skills

 Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

 Deep understanding of BPO business concepts – operations, transitions, quality, training, finance

 Strong financial acumen; preferably should understand P&L working and concepts

 Strong research skills including gathering and analyzing data from multiple sources

 Effective reporting and documentation skills

 Ability to work in a cross-functional team and environment

 Preferred Six Sigma certification (GB or BB)

Graduate