Senior Associate - Operations
- Full-time
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
• Checking of all transactions in the Trade Finance Operations team as per the agreed DOA.• Ensure proper booking of transactions in the system and timely settlement of transactions.• Ensure timely delivery of documents as per agreed SLAs.• Appropriate handling of customer’s queries and those escalated by the team members.• Active follow up of transactions relating to the portfolio of clients assigned.• Ensure proper escalation of issues and that approvals are obtained for any exceptional processing.• Perform data input for trade finance• Investigate on any errors/ discrepancies with transactions including settlements, ledger postings, limits etc.• Advise customers on transaction-related enquiries and incoming funds.• Sort, file and retrieve transaction records.• Scanning of documents and archiving.• Minimum 5 years of relevant working experience or 8+ years of comprehensive experience in Trade Operations, preferably with reputable financial institutions• Strong knowledge across Trade Finance products and good understanding of controls around AML/ CFT (Countering the financing of terrorist)• Good understanding of UCP, ISBP, URC, URDG• Strong awareness of MAS guidelines and other local regulatory requirements in relation to trade finance and payments• University degrees will be an added advantage• Holders of CDCS and/or CTFC and/or CSDG would be an added advantage• MAS regulatory experience would be advantageous• Demonstrate experience in all Trade products
Qualifications
Graduate