WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.About WNS Romania:WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. We are most admired for our people, partnership approach, performance and domain expertise. You will enjoy:• Bonuses for your results• A great office, a friendly atmosphere and a multinational environment• Wide range of development and training options (including soft skills and language courses)

• Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage – EMD and Seats.
• Updating all relevant systems providing ︁︀​︂︃︃​︁︂︇​︁︂︈︁︀​︂︃︃​︇︂​︁︃︁appropriate notes when required.
• Queue placements of BID/Bookings to relevant data queues for further action.
• Engage with Team Leads, Trainings and QA to develop skills, understand and deliver team goals.
• Lease with all relevant departments to resolve customer issue.
• Monitor and action assigned queue
• Perform all duties within team and personal targets

Job Responsibilities:

• To process training & complete certification as per client specification
• Utilise skills and knowledge to respond to all calls received & ensure one time call resolution and respond to emails
• To provide excellent customer service to the customers & Travel Agents
• Adhere to standard operating procedures as set by the process
• Attend briefings, training / refresher sessions & meetings as required
• Knowledge Assessment Tests to be cleared with a score of 90%
• Maintain accuracy of information shared and documented
• Meet set targets.
• Minimise losses to the Company through due diligence.

Qualification:

• Any Undergrad / Grad / Post Grad – Italian & English language skillsets (at B2-C1 Level)
• Travel Experience ︄︎︀︂︍︍︃︊​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎Preferred
• Excellent ︄︎︀︂︍︍︃︊​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎communication Skills verbal & written
• Good Computer and Operating System skills