WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Roles & Responsibilities:

• Role involves handling chats from agencies / customers on enquiries about their insurance policy, amendments, claims, etc.
• Multitasking skill – Handle multiple chats at a time.
• Understand customer queries, feedback and respond in a positive manner.
• Care about customer’s privacy
• Should deliver the required goals on Productivity, Accuracy or any other metrics specified by Business / Process
•  Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.
• Should be flexible to work in Hybrid model or office as specified by business / process

Skills Required:

• Experience of minimum 1 year in General Insurance or Chat Process is a must.
• Strong customer service skills with ability to manage queries while being courteous and professional in manner.
• Solutions mind-set, helping nature, passion for the customer and the customer experience.
• Ability to adapt self with the team in-case of adversity, business challenges/requirement.
• Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision.
• Excellent Communication skills – verbal and written. Fluent proficiency & comprehension in English is required on written skills.
• Strong ability to multi-task while effectively communicating with the customers.
• Efficient in internet, computer usage, typing and web-based application skills.
• Attention to details

- Experience of minimum 2 year of Chat experience is a required, with some experience in General Insurance / Banking experience is preferred.

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