WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

ROLE OBJECTIVE/PURPOSE1) Implement and use the designed sampling process.2) To perform transactional quality in the given TAT (RTR & Advanced Accounting skills Mandatory)3) Monitor process quality check audits4) Ensure that the QA process meets the ISO Compliance5) Assist the Operations team in the customer compliant & resolution process for the team.6) Develop and maintain Client and internal stakeholder relationship7) Drive best practice/idea sharing8) Preparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any changes9) Conducting effective Quality sessions to enhance quality 10) Support in YB or GB projects11) Highlight any potential risk or exceptions in the process.12) Leading client calls DETAILED DUTIES AND RESPONSIBILITIES, wherever applicable People Related:• Teamwork• Good communication flow with Ops stakeholders.Process Related:• Perform Quality checks for the number of samples agreed with agreed TAT• Timely resolution of client queries• Highlight any key exceptions or severe alerts• Drive Continuous improvement initiatives• Ensure that the QA process meets the ISO Compliance• Attend Training as per BPET roadmap for self-development• Ensure completion of the Internal and External Calibration sessionsCompetencies & Skill set1. Good communication skills – Listens to other and communicate in effective manner2. Effective Business Writing 3. Logical reasoning / analytical mind4. Adaptability and Flexibility – Adapts to changing business needs, conditions and work responsibilities5. Sound knowledge of MS Office (Outlook, Excel, PowerPoint, Word, Visio etc.)6. Sound knowledge of ERP systems (Specially Oracle)7. Display few leadership skills - Promotes organizational mission and goals, and shows the way to achieve them8. Training to Associate/ Sr Associate when required9. Problem Solving

B.COM/M.COM